Years ago, I worked for a leader who used shame and blame on a regular basis, putting immense amounts of pressure on everyone around her. I recognized the impact it was having on one of my direct reports and shared that with our leader. “It’s worked well for me for years,” this leader told me. I tried to reason with her, sharing how distressed the employee was and that I didn’t want to lose her – she was conscientious, hard-working, and had incredible presence in her interact

Ambiguity is expensive. Use context and the 5W+How to cut delays, rework, and meetings—and build a trusted, aligned team.